Privacy Policy

Information We Collect

We collect information you provide directly:

• Email address (when you submit a request)
• Name and shipping address (when you make a purchase)
• Chat messages and preferences (to fulfill your requests)
• Payment information (processed securely by our payment provider)

We automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and interactions on our site

How We Use Your Information

• To process and fulfill your requests
• To communicate with you about your orders
• To improve our services and user experience
• To send marketing communications (with your consent)
• To comply with legal obligations

AI Services

We use artificial intelligence to provide personalized recommendations. Your conversations may be processed by the following AI providers:

• Anthropic (Claude)
• OpenAI
• Google (Gemini)
• Cloudflare AI

Not all providers are used for every request. We select the most appropriate service based on availability and your needs.

Third-Party Services

We share data with trusted third-party services:

• Cloudflare: Hosting, security, and performance
• Resend: Email delivery
• Wise: Payment processing
• Google Analytics: Website analytics (with your consent)

Data Retention

We retain your data for the following periods:

• Active requests: Until completed, plus 7 years for legal compliance
• Incomplete requests: Up to 1.5 years, with a warning at 1 year
• Analytics data: Up to 26 months

Your Rights

Under GDPR and similar laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data in a portable format
• Object to processing
• Withdraw consent at any time

To exercise these rights, visit our Data Request page or contact us.

Cookies

We use cookies for:

• Essential: Session management and security
• Analytics: Understanding site usage (with consent)
• Functional: Remembering your preferences (with consent)

You can manage cookie preferences via the Cookie Settings link in the footer.

Contact Us

For privacy-related inquiries:

privacy@giftfrom.jp